UK mobile networks face problems
The UK’s mobile networks are experiencing problems with their services.
EE told the BBC it is something “that is affecting all operators and we are working closely to fix it”.
The problem is being blamed on “interconnect issues” stemming from one operator, O2.
“We don’t believe it is connected to the rise in home working [due to the coronavirus],” added EE.
O2 has posted on its website that some customers are experiencing issues with its voice service but added that a full service is being restored.
In a statement to the BBC, O2 said the problem meant that O2, Vodafone and Three customers were unable to connect to EE – and EE customers were unable to connect to O2, Vodafone and Three.
It added that the issues were limited to making and receiving calls on its 2G, 3G and 4G networks, while data and messaging services were not affected.
O2 also denied that the problem stemmed from its network, saying it was a “cross industry issue”.
“At a time when the country needs connectivity most, it is important we work together rather than pointing fingers before facts have been determined,” it said.
“As this was a problem for a multiple networks, there is a National Emergency Alert for Telecommunications and Ofcom call at 2:30pm this afternoon to determine the route of the issue to ensure this doesn’t happen again.”
Vodafone said that it was a “short-lived problem” only affecting around 9% of voice calls on 3G networks.
“All operators are working together on the matter,” a spokesman told the BBC.