NicozDiamond celebrated attainment of the prestigious ISO 9001:2015 certification yesterday.
The ceremony, graced by the Acting Director General of the Standards Association of Zimbabwe (SAZ), Danmore Mabambe, and other distinguished guests, marked a significant milestone in the company’s journey towards excellence and quality assurance.
The General Insurance Cluster CEO, David Nyabadza, expressed his immense pleasure and pride in welcoming attendees to this momentous occasion.
He highlighted the certification as a testament to NicozDiamond’s unwavering commitment to excellence and quality in its processes and procedures, all aimed at benefiting their valued clients.
Nyabadza extended heartfelt appreciation to the teams at SAZ and NicozDiamond for their unwavering dedication and tireless efforts in meticulously adhering to all necessary processes and procedures.
He emphasized that the journey towards ISO certification was a collective effort, requiring teamwork, communication, and a shared vision of elevating standards to meet and exceed international benchmarks.
“This achievement signifies our devotion to not only meeting but surpassing the expectations of our valued customers,” said Nyabadza.
“We take great pride in being a business that constantly strives to uphold the most exacting standards across all aspects of our operations.”
He further elaborated on the core values of NicozDiamond—integrity, accountability, professionalism, sustainability, care, and innovation—which guide the company in every decision and action, ensuring it remains at the forefront of the industry.
Reflecting on the company’s history, Nyabadza noted that NicozDiamond initially achieved ISO certification in 2012.
However, there was a period when the certification lapsed.
Recognizing the vital importance of this accreditation, the company made a decisive commitment in 2020 to reignite its journey towards ISO compliance, symbolizing a renewed dedication to quality management and continuous enhancement.
The ISO 9001:2015 certification plays a pivotal role in enhancing customer trust and fostering stronger business relationships.
It guarantees that NicozDiamond adheres to internationally recognized quality standards, instilling confidence in customers. The certification also demonstrates the company’s ability to maintain consistent processes and adhere to strict quality control measures, ensuring reliability and customer satisfaction.
As NicozDiamond continues to prioritize customer satisfaction, the focus on improving processes, addressing customer feedback, and enhancing product and service quality remains central to its operations.
This achievement not only marks a significant milestone for NicozDiamond but also sets a benchmark for others in the industry to follow.
