HARARE – State-owned power firm Zesa Holdings (Zesa) is under fire countrywide after running short of prepaid tokens, a development which resulted in some of its customers spending the entire weekend in darkness.
The problem started on Friday and normal supplies are expected to resume tomorrow.
Some Harare residents who spoke to the Daily News expressed their disappointment at the electricity company for letting them down.
Munyaradzi Moyo of Eastlea was bitter when he was met with a notice written “Dear Customer, Electricity tokens are not available nationwide at the moment. They will be available on 30-04-2013. This is due to system upgrading, we are sorry for the inconveniences caused” while trying to purchase power at OK Five Avenue.
“Zesa is continuously becoming a thorn in the flesh. At first it accused us of failing to pay bills but now what is this?” he questioned.
Nomsa Mhlanga was equally bitter with the development saying her major worry was her perishable goods she fully stocked in the fridge.
“Zesa was supposed to tell us in advance about the development, not to just place a single notice in one newspaper but to carry an awareness campaign. Imagine my fridge is filled with perishable goods, what will I do now?” she queried.
“The old system of fixed meter billing was better. I have my money but you are telling me that there are no power tokens, what a shame,” said Tinashe Chamboko of Budiriro after being told by Zesa officials at Wynne Street branch that the prepaid system was down.
The prepaid meter system was introduced last year in August as part of efforts to increase revenue collection and reducing power cuts.
Efforts to get a comment from Zesa spokesperson Fullard Gwasira were fruitless as he was not picking up his mobile phone by the time of going to print.